Al Fitr Group’s Services Division
excels in the management and maintenance of MEP systems, ELV systems, and
comprehensive Security and Cleaning solutions for both commercial and
residential sectors. Supported by a highly skilled service team, we deliver
both preventive and reactive maintenance, utilizing our 24/7 Service Desk to
ensure seamless service at all times.
We manage critical MEP services, Fire
Protection systems, ELV, Security and Cleaning operations for some of the UAE’s
most sensitive and high-profile facilities. With extensive experience and
industry-leading expertise, we provide building owners and stakeholders with
confidence in the uninterrupted operation of their essential systems.
At Al Fitr, we carefully assess
customer needs and offer bespoke maintenance and support services, including:
Our teams are accessible 24/7 through a dedicated Customer Service Desk, which operates under ITIL-certified protocols. Service requests are logged, tracked, and managed in accordance with strict SLAs, ensuring timely resolution. Our service desk is backed by experienced personnel who are ready to respond swiftly, any time of the day or night.
Al Fitr Group offers a variety of Annual Maintenance Contracts, including comprehensive, non-comprehensive, and semi-comprehensive options. We collaborate closely with clients to design a contract that best fits their operational needs and budgets.
We undertake Annual Maintenance Contracts with a strong focus on meeting stringent SLAs. Our dedicated service coordinators monitor and manage Key Performance Indicators (KPIs), ensuring that service delivery consistently meets agreed-upon performance standards.
© Alfitr Group 2025
